If your gateway device is flashing blue, it means that it was not able to connect to the internet. Please make sure that the gateway is properly connected to the internet. If you need further assistance, please contact your sales representative. […]
FAQs area: Gateway Installation and Troubleshooting
Where can I find the registration code for my gateway?
You can find the registration code for your gateway directly on the gateway device or on the sticker provided inside the SoundTalks® box. […]
Where is the optimal placement of my gateway device?
Your gateway device should be placed at a height of about two meters (6.6 ft.), with the front of the gateway facing the nearest monitor. Note: the gateway requires access to power and internet. If you encounter issues regarding the placement of your gateway device, please contact your sales representative. […]
Does the gateway require Wi-Fi to function?
No, you do not need Wi-Fi for the gateway and monitors to function. However, the gateway does require connection to the internet via an ethernet cable. […]
How much internet data does my gateway use?
The gateway requires 1Gb upload volume per monitor per month in order to function. […]
