You can edit your password in the Settings menu of the SoundTalks® web portal. Access the Settings menu by clicking on your name in the top right-hand corner of your screen. […]
FAQs area: Monitor Installation and Troubleshooting
Where can I edit my language?
You can edit your preferred language in the Settings menu of the SoundTalks® web portal. Access the Settings menu by clicking on your name in the top right-hand corner of your screen. […]
Where can I edit my personal details?
You can edit your personal details in the Settings menu of the SoundTalks® web portal. Access the Settings menu by clicking on your name in the top right-hand corner of your screen. […]
Where can I edit my time zone?
You can edit your time zone in the Settings menu of the SoundTalks® web portal. Access the Settings menu by clicking on your name in the top right-hand corner of your screen. […]
Can I add a new monitor to an existing site?
Yes, any admin user can edit a site in order to make changes to the location, to the hierarchy and to add monitors or gateways. […]
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Where can I find the registration code for my monitors?
You can find the registration code for your monitors directly on the monitors and on the sticker provided inside the SoundTalks® box. […]
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How can I tell if my monitor is online?
If the LED light on your monitors is showing a solid green, yellow, red, or blue color, your device is online and connected to the gateway. If the LED light on your monitors is showing a solid blue color but the gateway LED light is not flashing, the monitor is online, but the gateway is […]
How can I tell if my monitor is connected to the gateway?
If the LED light on your monitor is flashing blue, it means that it was not able to connect to the gateway device. You should move your monitor to another place in order to establish a connection, which is indicated by a solid blue light on the monitor. […]
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How can I tell if my monitor is functioning correctly?
The monitor is functioning correctly when the LED light is showing a solid green, yellow, red or blue color. However, if your monitor is flashing blue, it indicates that it is no longer connected to the gateway. In this case, you’ll need to move the monitor in order to establish a connection. You can also […]
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What is the range of the monitors?
The range of the monitors is 10 meters (32.8 ft.). If one monitor is not enough for the area you are monitoring, it is recommended that you install another monitor to gain full coverage of your desired area. Please contact your sales representative for more information. […]